Craftsman Furniture aims to ensure your absolute satisfaction with your purchase. We will issue a refund in the following situations:
Eligible Situations for Refund
- If an item arrives damaged or faulty
- If an incorrect item is received
Inspect Items Upon Delivery
To be eligible for a refund, please inspect your order upon delivery and report any damages or incorrect items on the same day.
Initiating the Refund Process
If the item is damaged or incorrect, contact our customer service team or return it to the store to initiate the refund process. We will issue a full refund of the purchase price.
Return Shipping Costs
For customers in Nigeria, Craftsman Furniture will cover return shipping costs if an item is damaged or incorrect. For customers outside of Nigeria, the return shipping cost must be covered by the customer.
Refunds will be issued in the form of money back to the original payment method or store credit at the customer’s preference. To receive money back, please keep the original payment details ready.
Refund Processing Time
Once approved, refunds will be processed within 21 working days.
Items Eligible for Refund
All items from Craftsman Furniture are eligible for refund, except for any custom or personalized orders.
No Restocking Fees
No restocking fees will be deducted from the refund amount.